Bad News for TelMex Prodigy Users

I'm not sure what's going on here, other than the little town of Ajijic has been swamped the past few weeks with SnowBirds and newcomers of all types, including Mexican tourists. But I have had a number of service calls from people complaining they can't send any email. And I haven't been able to fix any of 'em. Repeated calls to TelMex Prodigy's support line have gotten me the same answer: "Must be a lot of traffic on the servers, because there is nothing wrong on our end.

Well, I've tested the SMTP email server from my own PC, using our paid-for Prodigy service, the same one we use to access the 'Net. And guess what? Same problem. Now, I know it isn't my PC or any of my customers' PCs. It is on TelMex's end, and it has to be either a bandwidth or a hardware management issue. And until they are ready to admit the problem and do something about it, I am doing two things:

1. Emailing their tech department with a list of customers, with account information, who are having problems... so they don't just ignore this (ha!), and
2. Looking for a POP service online that doesn't cost anything, that I can set up for my customers.

Still and all, considering where we live, it is hard to believe we even have access to high-speed Internet.